Terms and Conditions

These terms and conditions apply to all orders for delivery to the UK. Placing an order constitutes your acceptance thereof. Despatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Bedwen. Your statutory rights are not affected by any of these terms.

Our Commitment

Bedwen is committed to supplying high quality products to recreational gardeners and households for personal use and not for resale. In accordance with the established custom of the trade, Bedwen will in no case be liable for more than the actual amount paid for a particular item.

Availability

We will endeavour only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability. Varieties that become unavailable will not be selectable on our website. Should a specific variety not be available at the time of despatch, or if items are of unsuitable quality to send, we undertake to supply a variety of similar colour and habit, and of an equal or greater value or send the item when available. If no suitable substitutes are available, we will send a credit.

Delivery

Our delivery rate for all orders is £3.99 and we offer free postage with all orders with the total value of goods over £25. We aim to have all orders delivered within 5 working days of ordering, aiming to dispatch within 3 working days using a 24hr delivery service. The majority of our orders will be sent using royal mail so please expect delivery with your royal mail postal delivery. If the item does not arrive within this period please contact us ASAP as this gives us the best chance to track down the delivery.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order at any time up to 14 days after receipt. If you wish to cancel an order please contact our Customer Care department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We reserve the right to cancel any order.

Images

As is common practice in the plant industry, our product images are chosen to give the best possible view of the product at it's full growth or to show the potential flowers or edibles the plant can produce. This is to show the product you will be able to grow at home and is not intended to show the actual item you will receive.

Plant Toxicity

Some plants we supply may be toxic to consume, we do not advise the consumption of any products that are not being sold as edible and take no responsibility for any ailments caused from the consumption of non edible products.

Payment and Vouchers

We accept Visa and MasterCard credit/debit card. Please note that your account will be debited on receipt of your order by us. If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods. Online vouchers and order codes are personal to each individual and any inappropriate use is fraud. We reserve the right to cancel any vouchers or order codes at any time. Please note that Vouchers cannot be used as a payment method for the purchase of more Gift Vouchers, in full or in part. Vouchers cannot be exchanged for cash and have no face value.

FREE Vouchers

Please note that when we offer FREE vouchers to the value specified, either in catalogues, in your order confirmation, or within your delivery of goods, each voucher will be a promotional voucher. Only one promotional voucher can be redeemed per order. They cannot be used in conjunction with any other promotional offers, although we reserve the right to allow use of promotional vouchers with specific other promotional offers should we wish to do so.

Prices

Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable. If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.

Endangered Species / Genetic Modification

We will not knowingly offer for sale endangered species harvested from the wild or any genetically modified products.

New and Exclusive

Where an item is defined as 'New' it is new to our range. Where an item is defined as 'Exclusive' it means that this item is believed to only be available in this form from us and our associated brands.

Copyright

All rights, including copyright, in the content of our catalogues and web pages are owned or controlled by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose without our prior written permission.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated within our catalogues and website. We will not be bound to prices quoted by shopping directories or other media.

Customer Care

We strive to provide the best possible products and level of service we can. Where we do not, our experienced Customer Care staff are there to assist you. Their aim is to respond promptly and efficiently to all comments to ensure you receive 100% satisfaction. Contacting Us You can contact us by letter, telephone or email please click here for details.

100% Customer Satisfaction or Your Money Back

We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.

Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order. If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product at the appropriate time or credit or refund the purchase price. Any plant or bulb that fails to grow true to type will be replaced, credited or refunded.

We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for appropriately.

Any images or video materials submitted through any digital channels will become, by default, the copyright of Bedwen. We may use your image for the foreseeable future in any marketing literature either online or in paper format.